Ask Lex can now reach outside Lexful
Admins can now connect Ask Lex to any external tool that exposes an MCP server that uses standard header or token-based authentication. Point Lex at a URL, drop in a Bearer token, pick the tools you want to expose, and Lex can query that system live, right from the chat, mid-ticket, without switching tabs.
Nothing is synced or stored on Lexful's side. When you ask a question that needs external data, Lex reaches out in the moment and brings the answer back.
This opens the door to any MCP-compatible tool in your stack: RMM platforms, PSAs, monitoring systems, and more. Visit our Knowledge Base to learn how to set it up in Settings → Ask Lex → Connectors.
Your edits are safe now - even when you cancel
We fixed a frustrating one: clicking
Cancel
or pressing Escape
while editing an asset would silently discard everything you'd typed. Now you'll always see a confirmation dialog before any unsaved changes are lost. Your work, your call.Integrations settings are for admins only
The Integrations section of the sidebar, including Data Sources and Data Sync, is now only visible to users with the right permissions. Non-admin users won't see it cluttering their nav, and admins get a cleaner signal that this is their territory.
Ask Lex completes all asset edits
When you asked Lex to update an asset containing reference fields (like linked contacts or related records), it would confidently tell you it was done, and then quietly not save anything. That's fixed. Lex now correctly handles reference properties when creating and updating assets.